Thank you for choosing Center for Advanced Dermatology! We are committed to providing you with the best dermatological care possible. Please review a brief explanation of our policies and procedures below. If you have any questions, please ask one of our staff to assist you with an explanation. If you require further explanation, the office manager may be contacted.
Center for Advanced Dermatology
This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
PLEASE REVIEW IT CAREFULLY.
The Health Insurance Portability & Accountability Act of 1996 ("HIPAA") is a Federal program that requests that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally are kept properly confidential. This Act gives you, the patient, the right to understand and control how your personal health information ("PHI") is used. HIPAA provides penalties for covered entities that misuse personal health information.
Payment of professional fees is due at the time of service. If the Center for Advanced Dermatology receives monies from a third party in compensation for office charges previously paid by the patient, a patient refund will be generated within 45 days of receipt of insurance payment. We are unable to refund for cosmetic procedures.
Skin care products may be return for a full refund up to 60 days from the date of purchase. To initiate a refund, please bring your skin care product back to the Therapy department at the Center for Advanced Dermatology. Our staff will provide you with a return receipt and a refund check will be mailed to you within 30 days.
Effective January 1, 2016, the Center for Advanced Dermatology will charge the following for medical records requested by representatives of the patient (per Colorado HIPAA 45 CFR 164.502(g)). There will be no charge for continuation of care (doctor to doctor).
- $16.50 for the first 10 or fewer pages
- $0.75 per page for pages 11 – 40
- $0.50 per page for every additional page
- If we are required to mail patient records, then actual postage charges will also be charged
For current patients, there will be no charge to obtain pathology reports or documents not accessible via the patient portal. However, if copies of the medical record are required and the patient chooses not to print them, then the above charges will be applicable. If you are a patient and need help accessing your patient portal, please call our office at (303) 989-5231 and one of our schedulers will be happy to assist you.
Please Note: If no payment has been received after 60 days, the medical record copies will be destroyed.
Helpful Hints on Managing Your Prescription Refills
The fastest way to get a refill on your prescription is to contact your pharmacy. If refills aren't available to you, the pharmacist will contact our office via fax or telephone call. We ask you to go through your pharmacist to prevent errors with your medications. Please be aware that prescription refills may take up to 48 hours to be completed. It is best to call for your refill request before your medication runs out, so there is no lapse in your treatment.
Insurance We participate in many insurance plans. If you are insured by a plan we participate with, you must provide us with a current copy of your insurance card at each visit. Please see the definitions below for more information regarding In-Network, Out of Network, and Non-Participating. It is your responsibility to know your benefits and we encourage you to check with your insurance company if you have any question regarding your benefits.
Payment at the Time of Service We ask that you pay your co-payment on the day of service. Please remember that in a dermatological setting, the co-payment you will owe may be higher than your primary care co-payment. Cosmetic procedures will not be billed to your insurance. Payment in full is due at the time of service for all cosmetic/aesthetic procedures.
Submission of Claims On your behalf, we will submit your insurance claim to your insurance carrier. It is important, however, to remember that your insurance is a contract between you and your insurer. Although we file insurance claims as a courtesy to you, you are still responsible for payment of services regardless of the amount your insurance pays.